Effective Date: January 2025
At Feral House, we are committed to protecting your privacy and using the information you share with us responsibly. This Privacy Policy describes what information we collect from you, why we collect it, how we use it, and your rights regarding your personal data. By using our website, you consent to the practices described in this policy.
This Privacy Policy applies to feralhouse.com and all associated domains, sub-domains, and web-based applications (collectively, our Website), owned and operated by Feral House. Our principal places of business are located in Port Townsend, Washington and Cudahy, Wisconsin.
WHAT INFORMATION WE COLLECT
We collect information from you in several ways, as outlined below:
Information You Provide Directly
We collect information you voluntarily provide when you:
- Place an order or purchase products through our website
- Subscribe to our newsletter
- Create an account on our website
- Contact us via email, phone, or through contact forms
- Submit product reviews or feedback
This information may include:
- Name and email address
- Mailing address and phone number
- Payment information, including credit or debit card details (processed securely through our payment provider)
- Order history and purchase preferences
- Product reviews, comments, and other content you submit
Automatically Collected Information
We automatically collect certain information about your interaction with our website:
- Internet Protocol (IP) address and device information (browser type, operating system)
- Pages you visit and the time spent on each page
- Referral information and search terms used
- Cookies and similar tracking technologies
Cookies
We use cookies (small files stored on your device) to enhance your browsing experience. Cookies enable us to:
- Remember items in your shopping cart
- Recognize your preferences on subsequent visits
- Analyze website usage and performance
You may disable cookies through your browser settings, though this may limit your ability to use certain features of our website.
WHAT WE USE YOUR INFORMATION FOR
The information we collect from you may be used in the following ways:
- To process your orders and deliver products or services you have requested
- To send order confirmation and shipping updates
- To send periodic newsletters and promotional emails (with your consent; you may opt out at any time)
- To respond to your inquiries and customer service requests
- To improve our website, products, and services based on user feedback and behavior
- To detect, prevent, and address fraud, abuse, and security issues
- To comply with legal obligations and enforce our terms
HOW WE PROTECT YOUR INFORMATION
We implement comprehensive security measures to maintain the safety of your personal information. Our website uses Secure Socket Layer (SSL) encryption technology, which encrypts sensitive information transmitted between your browser and our server. All payment processing is handled by secure third-party payment providers, and we do not store complete credit card numbers on our servers.
Private information such as credit card numbers, financial information, and social security numbers will not be retained on our servers after a transaction is completed. While we strive to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
INFORMATION SHARING AND DISCLOSURE
We do not sell, trade, rent, or transfer your personally identifiable information to outside parties. However, we may share limited information with trusted third parties who assist us in operating our website, processing your orders, and providing customer service, provided they agree to keep this information confidential.
We may disclose your information when we believe in good faith that disclosure is appropriate to:
- Comply with the law, legal process, or governmental request
- Enforce our website policies and terms of service
- Protect the rights, property, and safety of Feral House, our users, or the public
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
DATA RETENTION
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it. You may request the deletion of your data at any time by contacting us directly.
THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.
CHILDREN’S PRIVACY
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete it.
YOUR RIGHTS AND CHOICES
You have the right to:
- Access, review, and request a copy of your personal information
- Request correction or deletion of your personal information
- Opt out of promotional emails and newsletters at any time
- Disable cookies through your browser settings
To exercise any of these rights, please contact us using the information provided below.
CHANGES TO THIS PRIVACY POLICY
Feral House reserves the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the effective date at the top of this policy and, when appropriate, by sending you an email notification. Your continued use of our website following the posting of revised changes constitutes your acceptance of those changes.
CONTACT US
If you have questions about this Privacy Policy or our privacy practices, or if you wish to access or modify your personal information, please contact us at:
Feral House
Email: info@feralhouse.com
Website: https://feralhouse.com
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